Professional Telephone Skills

09/03/2017 08:30 to 10/03/2017 13:30

CorporateWise Dbn
Durban, South Africa

Ticket Type Sales End Price Quantity

Process Incoming and Outgoing Telephone Calls (SAQA Unit Std No. 7790)
NQF Level: 3
Credits: 3


The objective of this credit bearing training session is to enable the user to become more proficient in their telephone handling and to present a professional image to the caller. This includes individual use as well as the relaying of messages for others. 

  • Introduction : Communication on the telephone
  • Importance of Body Language
  • Difference between a private phone and switchboard
  • Telephone etiquette
  • Handling incoming calls
  • Looking for a telephone number
  • Non-disclosable information
  • Dealing with abusive callers
  • Dealing with emergency situations
  • Ability to learn from actions and to adapt performance

Where

CorporateWise Dbn
63 O R Tambo Parade
    Durban KZN 4001
    South Africa

When

From 09/03/2017 08:30 (
Africa/Johannesburg
)
To 10/03/2017 13:30 (
Africa/Johannesburg
)

Organiser

CorporateWise
021 685 0146
0865666130
info@corporatewise.co.za

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