Office Administration

09/07/2015 08:30 to 09/07/2015 16:30

Cape Town Chamber of Commerce
Cape Town, South Africa

Ticket Type Sales End Price Quantity
Supersecretary Workshop
2250.00 2250.0 ZAR

This workshop is suitable for administration staff and personal assistants. It is designed as a refresher workshop to up skill staff. 

The workshop covers the following: 

  • Customer care
  • Social skills
  • Stress, time and diary management
  • Analysing how a business functions including: 
  • Writing a company profile
  • Cashflow
  • Customer and supplier management
  • Debtors and creditors
  • Your role in the business and characteristics of your role 
  • Team work
  • Assertive communication
  • Self esteem and self confidence
  • Effective listening
  • Body language and voice production
  • Telephone techniques including: 
  • Answering skills
  • Recording messages accurately
  • Conflict resolution over the telephone
  • Dealing with difficult customers
  • Presenting a professional image
  • Client services: speaking to customers 
  • Writing skills
  • Appearance
  • Goal setting 


Cape Town Chamber of Commerce
Louis Gardner Street
    Cape Town WC 8000
    South Africa


From 09/07/2015 08:30 (
To 09/07/2015 16:30 (


021 685 0146

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