13/02/2017 08:30 to 13/02/2017 16:30
Durban, South Africa
Aligned to Unit Standard - 114226
The purpose of this workshop is to teach learners to identify and manage the resolution of personal conflict between persons or parties in the work environment.
This workshop covers the following:
- Understanding the causes of conflict
- Different types of conflict
- Conflict provoking behaviour
- How to stay calm in conflict situations
- The symptoms and reactions of conflict
- Understand your personal conflict style and how to deal with it
- Interpreting non vocal cues
- Communication skills – understanding assertive communication
- Breaking barriers and preventing conflict etc.
- Conflict and culture
This will enable learners to:
- Describe the main sources of conflict
- Explain appropriate techniques in conflict management
- Describe the appropriate action plan and strategies to manage conflict
Course fees include tea/coffee, a buffet lunch and a certificate of attendance.
We don't just train - we inspire
Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.
Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.
Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.
Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:
- key-point reminders and tips
- short engaging videos
- useful articles
- quick and targeted assessments
Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses.