Conflict Resolution

14/07/2015 08:30 to 14/07/2015 16:30

Cape Town Chamber of Commerce
Cape Town, South Africa

Ticket Type Sales End Price Quantity
2250.00 2250.0 ZAR

Unit standard: 114226 

The purpose of this workshop is to teach learners to identify and manage the resolution of personal conflict between persons or parties in the work environment and covers the following: 

Understanding the causes of conflict
  • Different types of conflict
  • Conflict provoking behaviour
  • How to stay calm in conflict situations
  • The symptoms and reactions of conflict
  • Understand your personal conflict style and how to deal with it
  • Interpreting non vocal cues
  • Communication skills – understanding assertive communication
  • Breaking barriers and preventing conflict etc.
  • Conflict and culture
This will enable learners to:
  • Describe the main sources of conflict
  • Explain appropriate techniques in conflict management
  • Describe the appropriate action plan and strategies to manage conflict


Cape Town Chamber of Commerce
Louis Gardner Street
    Cape Town WC 8000
    South Africa


From 14/07/2015 08:30 (
To 14/07/2015 16:30 (


021 685 0146

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