Client care and Sales Techniques

17/09/2015 08:30 to 17/09/2015 16:30

Cape Town Chamber of Commerce
Cape Town, South Africa

Ticket Type Sales End Price Quantity
2250.00 2250.0 ZAR

Aligned to Unit Standard 7789
Client Care
This workshop can be adapted to include sales and/or assertive communication skills

The workshop covers: 

  • The concept of the customer as a source of revenue for the business and therefore the source of salaries
  • The impact on the organisation and on oneself or losing regular customer business
  • Possible ways that customers react to poor service
  • Methods to satisfy irate customers and deal correctly with customer complaints
  • Describing information that may not be given to the customer and explain the reason for confidentiality
  • Customer complaints and customer feedback
  • Anticipating customer needs
Sales Techniques
Analysing yourself as a salesperson.

The 10 most important aspects of professional selling:
  • Finding the business.
  • Existing customers
  • New customers
  • Rules of selling
And on the phone...
  • Understanding your strengths and capitalising upon them.
  • Starting a call with confidence.
  • Getting through the ‘gate-keepers’.
  • Gathering information from the customer.
  • Dealing with conflict on the telephone.
  • Responding to negative responses.
  • Closing a sale or securing the deal.
  • Using your voice to maximum effect.
  • Tips on increasing your confidence on the telephone.
Negotiation tips, techniques and principles
  • Influencing, Persuasion and Negotiation
  • Being Assertive
  • Planning
  • Evaluation
  • Obtain commitment
  • Handling conflict
  • Responding to criticism
  • Closure


Cape Town Chamber of Commerce
Louis Gardner Street
    Cape Town WC 8000
    South Africa


From 17/09/2015 08:30 (
To 17/09/2015 16:30 (


021 685 0146

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